Tel: 01833 628012
Mail Order Line: 01833 628012
General > Direct Shooting Supplies - Order Policy
Direct Shooting Supplies - Order Policy


We ask you to allow up to 5 working days (Monday to Friday ) for despatch of your purchase. As well as our mail order business we have an exhibition unit and ebay business so at busy times our despatch times may be as long as 5 working days. Remember to also allow appropriate time for postage once we have despatched your purchase. If you need something urgently then send us a message or give us a ring on 01833 628012 to check delivery times - we will try to help!  



Shipping costs on our website are for the UK only.

If you wish us to ship to other areas we will do so, please contact us prior to ordering for details of prices.


Royal Mail Postage to UK areas is charged as follows:
Orders up to 9.99 - Postage 2.49
Orders 10 to 75 - Postage 5
Orders over 75 - Post free




Our offices are open Monday to Friday, you can ring us on 01833 628012 - there is an answerphone so leave a message if we don't answer. If you wish to send us a message please do this via e-mail



Payment may be made on-line by Credit Card, Debit Card or by Paypal, to make on-line PayPal payment you will directed to the Paypal secure site where you can select your chosen payment method. If you prefer you can phone your order through to us and pay by Credit or Debit Card over the phone on 01833 628012. You can also send a Sterling Cheque, Bankers Draft or Postal Order (payments made payable to "D Griffin". If sending payment by post you should do so with recorded delivery.


Credit or Debit Card payment is not charged to your card until we despatch your order.



Direct Shooting Supplies will accept any unused goods for return, exchange or refund if you return these to us in in the same condition they were sold in within 14 days of receipt. You must advise us that you are returning the product and we recommend that you do this by e-mail to Post your goods back to us in an unused condition, in their original packaging with any labels and merchandising still attached. Please enclose a copy of your invoice and a brief letter explaining your refund or exchange requirements. The goods are your responsibility until they reach our office and we recommend you return them by Recorded Delivery or an altrenative method that provides tracking.

We do not charge return postage on goods returned for exchange.

If you are returning Faulty Goods, please return them in a clean condition as we are unable to accept any soiled goods and they will be "refused". We will reimburse 1st Class Recorded Post costs for the return of faulty goods.


If an item is out of stock we will notfiy you of this.

If we suggest an alternative item and you agree to this alternative you will be able to return it if it is not suitable and we will reimburse 1st Class Recorded Postage costs for the return of that item

This does not affect your Statutory Rights. 

Office Address for all correspondance, sales and returns:
Direct Shooting Supplies Ltd
3 The Annums
Barnard Castle
County Durham
DL12 9LP

Tel: 01833 628012


Name & Registered Office with Companies House:
DL12 8EJ

Company No. 07336119

The above address is for Company Registration and Accountancy only and is through our accountants Blaeford Gordon and Co. All correspondance should be directed to 3 The Annums, Bowes.


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